Guest & Customer Service Operations
Our offshore teams manage bookings (ResDiary, OpenTable), live chat, and post-visit surveys – nailing your brand voice, even during Vivid Sydney or Boxing Day sale chaos.
Our offshore teams manage bookings (ResDiary, OpenTable), live chat, and post-visit surveys – nailing your brand voice, even during Vivid Sydney or Boxing Day sale chaos.
Offshore staff track stock levels, handle supplier PO’s (MYOB/Xero), and auto-reorder Coles/Woolies-linked pantry items before your café’s smashed avo runs dry.
Filipino HR experts build Fair Work-compliant rosters, calculate penalty rates (HIGA, Retail Award), and process payslips – no more underpayment scandals.
Offshore CRM pros segment VIPs, blast targeted offers (think: QLD winter escapes for your GC pub’s loyalty members), and track redemption rates in real time.
Teams process online orders (Shopify, WooCommerce), handle “where’s my order?” calls, and manage click & collect for Bunnings-level efficiency.
We convert printed menus/catalogues into ADA-compliant digital formats, update seasonal specials (hello, truffle menus!), and sync with your POS system.
Between “staff wanted” signs plastered across Sydney CBD and 3am UberEats spikes, Aussie hospitality and retail are at breaking point. Outsourcing now handles the 60% of back-end tasks that burn out your best staff – not just phone queues. Think: Filipino restaurant managers who know your entire menu by heart, retail assistants trained on your Shopify returns policy, and payroll admins who catch a single missed break penalty in 500+ weekly timesheets.
Stop Losing Staff to Mining FIFO Jobs: We hire hospitality lifers – 78% of our talent have 5+ years in AU-aligned roles.
Slash 3am Overtime Bills: Offshore night owls handle EOFY stocktakes or post-game pub cleanup admin while your team sleeps.
Holiday-Proof Your Biz: Scale from 2 to 200 staff for Easter, schoolies, or Click Frenzy – no permanent hire guilt trips.
Compliance That Survives Fair Work Audits: Our teams track 2024 Award changes so you don’t risk $126k+ fines.
AEDT-Aligned Shifts: Overlap hours ensure real-time menu updates during your 3pm pre-service huddle.
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Real businesses. Real results.
John Doe, CEO at ABC Corp
Skill Cloud completely changed up how we hire new talent. We found a highly skilled virtual assistant who fit right into our workflow. Kudos to the team.
Absolute game-changer for our business. Brought in two virtual assistants who immediately made an impact. Couldn’t be happier with the process too.
Jane Smith, COO at XYZ Ltd
I was skeptical about outsourcing, but SkillCloud made it feel super smooth from the start. The team helped us onboard a great customer support rep, and our response times have never been better!
Michael Lee, Founder at LMN Tech
We needed a designer on short notice, and Skill Cloud found us a solid candidate quickly. Process was straightforward, but took longer than 48 hours to finalise. Overall great work.
Megan Hughes, CEO of Bright Horizons
SkillCloud definitely delivers on quality, but I felt like the initial matching process could have been a bit faster. It took about two weeks to find the right person, which was longer than I expected. That said, the hire has been a great fit, so it was worth the wait.
James Carter, Head of HR at AlphaTech
Honestly, I wish I had found SkillCloud sooner. We scaled our customer support team with their help, and the difference has been night and day. Quick, efficient, and reliable—I’ll definitely be using them again in the future!
David Stimhz, COO of BrightPath Solutions
Absolutely blown away by how easy SkillCloud made the hiring process. We needed a sales rep, and within days, we had a perfect match. The process was seamless, and the ongoing support has been fantastic. Couldn’t be happier!
Reachel Lee, Lead at NextGen Enterprises
SkillCloud delivers but the vetting was slower than expected—nearly three weeks to onboard. Hire is solid, but wish things moved faster.
Megan Hughes, CEO of Bright Horizons
Your outsourcing questions, answered.
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