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For trades, service businesses & founders

Hire an Admin Assistant. They start tomorrow.

Pre-vetted Filipino admins with 3 to 5 years working in ServiceM8, AroFlo, Tradify, simPRO and Microsoft 365. Inbox, scheduling, quote follow-ups, customer comms. Book before 11am AEST. They're at their desk by 9am tomorrow.

Tomorrow
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5 admins available right now From $80/day · 6 month guarantee
5 admins · ready tomorrow
Danielle Joan Rodrigo
Verified Expert
Danielle Joan Rodrigo
Admin Assistant · 5 yrs AU
MYOB Xero Astute Payroll Inbox
$80/day

Inbox · This morning

12 cleared
Mike S.Quote for the kitchen reno
BunningsOrder #4823 ready
Sarah J.Booking change for Thursday
Tradify3 new jobs scheduled
Tom W.Follow up on quote 1182
Started 9:00 AEST Inbox to zero by 11:30
Available now

Six ServiceM8 and AroFlo admins ready tomorrow

Real, pre-vetted Filipino admin assistants. Pick a profile, book a trial, your inbox starts emptying tomorrow.

Tell us what you need help with →
A typical week

Here's what comes off your plate in week one

Most owners offload the same six things in the first week: inbox triage, quote follow-ups, job scheduling, customer comms, calendar, and the small ten-minute jobs that keep stacking. Here's what week one looks like for most clients.

See pricing
✓
Day 1.Inbox to zero. Out-of-office set. Filters in place.
✓
Day 2.All open quotes followed up. CRM cleaned.
✓
Day 3.Jobs scheduled. Conflicts cleared. Team notified.
✓
Day 4.Customer calls returned. New bookings logged.
✓
Day 5.Invoices sent. Overdue chased. Calendar week ahead.
✓
Week 2 onwards.They run it. You stop checking.

Software your admin already works in

We only show admins with verified hands-on hours. Filter by software when you browse.

  • Microsoft 365
  • Google Workspace
  • Slack
  • Microsoft Teams
  • ServiceM8
  • AroFlo
  • simPRO
  • Tradify
  • Fergus
  • JobAdder
  • Xero (basic)
  • DocuSign
  • Calendly
  • Notion
  • HubSpot
  • Pipedrive
  • Salesforce
  • Asana
  • Monday
  • ClickUp
  • Aircall
  • RingCentral
  • 3CX
  • Comms & productivity
  • Trades & service
  • Documents & ops
  • CRM & project mgmt
  • Phone systems
Day to day

Your admin handles all of this

Four buckets. One person. The stuff that's on your plate stops being on your plate.

Inbox & comms

  • Inbox triage & replies
  • Customer enquiries
  • Out-of-office management
  • Phone call returns
  • Email filtering & rules
  • Vendor coordination
  • Slack & Teams replies
  • Internal team comms

Scheduling & jobs

  • Job scheduling in ServiceM8 / AroFlo
  • Booking confirmations
  • Reschedules & cancellations
  • Team rostering support
  • Calendar management
  • Conflict resolution
  • Site visit coordination
  • Reminder follow-ups

Quote follow-ups & sales

  • Quote sending & tracking
  • Lead nurture sequences
  • Win/loss logging
  • Review requests
  • Quote follow-ups by email
  • Pipeline updates in CRM
  • Referral chasing
  • Renewal reminders

CRM & admin ops

  • CRM data entry & cleanup
  • Invoice creation & sending
  • Receipt and expense filing
  • Spreadsheet maintenance
  • Customer record updates
  • Overdue invoice chasing
  • Document templates
  • Weekly reporting
Honest scope

What they don't do

Better you know upfront. Admins are not bookkeepers, not on-the-tools, not licensed.

Where the line is

Our admin assistants run the office work. The licensed, on-site, and specialised work stays with your team. If you need a bookkeeper or a customer service phone agent specifically, look at our other roles.

×
Full bookkeeping or BAS prep
Basic invoice creation and chasing is fine. Reconciliations, BAS, payroll, financial reporting belong to a SkillCloud bookkeeper.
×
On-site work or trade tasks
They are office admins, not on the tools. They schedule the jobs, they don't do the jobs.
×
Licensed or regulated work
No legal advice, no medical work, no licensed financial recommendations. Admin and coordination only.
×
Cold call sales or inbound call centre
They can return calls and follow up warm leads. They are not a cold-call sales floor or a 24/7 inbound call centre.
How we vet

We reject 92% admin applicants

Written communication test. Software test in the trades platform they list. Real interview.

1

AU experience filter

Only applicants with 3+ years working in admin or office roles for Australian businesses. Generalist VAs and offshore-only experience don't progress.

60% rejected here
2

Written comms test

Reply to a customer enquiry, write a quote follow-up, draft an invoice chase. Written English, tone, and judgement under time pressure.

22% rejected here
3

Software & live interview

Live test in ServiceM8, AroFlo or Tradify (whichever they list). Plus interview on AU business etiquette and customer service.

8% rejected here
4

Background & references

Police check, two verified Australian employer references, ID verification, NDA signed before they ever touch your inbox.

2% rejected here
Out of every 100 admins who apply, only 10 reach your shortlist.
Pricing

$10 an hour. Pick the days.

Same daily rate across every schedule. The cost of the inbox you don't have to read.

Light
Two days a week
M
T
W
T
F
From $10 / hour
$80per day, 8 hrs
Two days a week. Best for solo trades and one-person SMEs.
Best for
  • Sole traders drowning in inbox
  • One-van trades businesses
  • Founders with calendar overflow
  • Quote follow-ups twice a week
Standard
Three days a week
M
T
W
T
F
From $10 / hour
$80per day, 8 hrs
Three days, you pick. Where most trades and service businesses land.
Best for
  • Multi-van trades businesses
  • Service businesses with 5 to 20 staff
  • Founders running ops + inbox + sales
  • Replacing a casual office hire
Full week
Five days a week
M
T
W
T
F
From $10 / hour
$80per day, 8 hrs
A dedicated office manager at a fraction of a local salary.
Best for
  • Scaling service businesses, 20+ staff
  • Replacing a $55K to $65K local hire
  • End-to-end office operations
  • Founders ready to fully delegate

Standard admins $80/day. Senior admins (5+ yrs AU, multi-software) from $85/day. EA-level support from $100/day. All tiers, same person every week. Pay weekly, no minimum, cancel anytime.

$15 platform fee per bookingFlat. Same fee for one day or one month.
6 month quality guaranteeNot the right admin? Free replacement.
Up to 3 free replacementsPer booking, no questions, no fees.
Pay weekly, no minimumTrial first, settle a weekly schedule after.
Why us

Why Australian trades and service businesses hire Filipino admins

Four reasons owners stop trying to hire locally and start booking with us.

They already know ServiceM8, AroFlo, Tradify

Every admin on SkillCloud is tested in the trade-specific software they list on their profile. ServiceM8, AroFlo, Tradify, simPRO, Fergus. We don't list anyone who hasn't worked in these platforms day-to-day for an Australian trades business. They walk in knowing how to schedule a job, send a quote, follow up an invoice, and cancel a booking without breaking your customer relationship.

You're not paying them to learn ServiceM8 from a YouTube tutorial.

The quote follow-up problem, solved

Most trades businesses lose more revenue to quotes that never got followed up than to quotes they lost on price. The math is brutal. Send 20 quotes, follow up 5, win 2. With an admin doing systematic follow-ups, the same 20 quotes win 5 to 7. Same leads. Same pricing. Different conversion rate.

This is the single most common reason owners book a SkillCloud admin. The follow-ups happen on time, every time, without you having to remember.

Same person, every week. Not a marketplace VA.

The reason offshore admin has a mixed reputation is the freelance VA marketplace model. New person every fortnight. Re-explain your booking system, your customers, your tone every time. SkillCloud is not a marketplace. The admin you book in week one is the admin still working with you in month twelve.

They learn your customers' names. They learn which suppliers you use. They learn your tone in emails. After a month, your customers can't tell.

$10 an hour vs a $55K local hire

A full-time office admin in metro AU runs $55,000 to $65,000 a year all-in once you factor super, leave, payroll tax and the recruitment time. A SkillCloud admin at standard tier (three days a week) is $960 a week. A full-week dedicated admin is $1,600 a week. Same scope of work. Different payroll line.

For trades and service businesses where every dollar in overhead matters, this is usually the call that makes the next hire happen.

Honest comparison

Admin hiring options compared

SkillCloud against the three other ways to fill an admin seat.

SkillCloud
Local hire
VA marketplace
Offshore agency
Cost (3 days/week)
$960/wk
$55K+ all-in
$15-$40/hr
$1,500-$2,500/wk
Time to start
Tomorrow
3 to 6 weeks
Days
2 to 4 weeks
AU experience
3 to 5 yrs verified
Yes
Hit or miss
Sometimes
ServiceM8 / AroFlo tested
Live test, every hire
CV-based
Self-reported
Variable
Same person every week
Yes, by design
Yes
Often rotates
Usually
Replacement
Free, up to 3 times
Repeat the search
Repost listing
Renegotiate fees
Lock-in
Weekly, no contract
Permanent
Hourly
3 to 6 months
Who hires us

Three kinds of businesses hiring admins with us

Different businesses, same six things to take off the plate.

Trades businesses drowning in admin

"Jobs to schedule. Quotes to chase. Three months of follow-ups I haven't sent. The lads are smashing it on site, the office is a mess."

Most common entry point. Plumbers, electricians, builders, mechanics. Books Standard tier (3 days/week). Admin runs ServiceM8 / AroFlo / Tradify, sends quote follow-ups, schedules jobs, returns customer calls. Owner gets back on the tools.

Founders with inbox & calendar chaos

"Calendar's chaos, inbox is at 4,000, projects are sliding. I should be selling, I'm in admin all day."

SME founders, 5 to 30 staff. Books Light or Standard tier. Admin handles inbox triage, calendar bookings, vendor follow-ups, CRM data entry. Founder reclaims 10 to 15 hours a week to be back in the front of the business.

Service businesses with quote backlog

"Sales rep sent 80 quotes last quarter. We followed up on 12. We know we're leaving money on the table."

Service businesses with sales pipeline. Books Light or Standard tier. Admin runs systematic quote follow-ups in HubSpot or Pipedrive. Win rate goes from ~10% to 18 to 25%. Pays for itself inside the first month from one extra deal.

What clients say

Real admins, real Australian businesses

★★★★★

"Same person every week. Same email signature. Customers can't tell the difference. She runs ServiceM8 better than I do."

P
Priya R.
Operations Manager, Brisbane QLD
★★★★★

"They replaced our admin in two days when she didn't work out. Free. The new one was actually better. Six months in, would not go back."

T
Tom W.
Owner, Toowoomba QLD
★★★★★

"We were sending 80 quotes a quarter, following up on maybe 10. After a month with Mark on follow-ups we'd closed 3 extra deals. Paid for the next 6 months in week 5."

A
Andrew M.
Builder, Newcastle NSW
★★★★★

"Started two days a week, scaled to four within two months. She just slotted into the team. Honestly the best $1,200 a week we spend."

R
Rachel P.
Practice Manager, Adelaide SA
Honest fit-check

Is a SkillCloud admin right for your business?

Quick read. Honest read.

  • Best fit if you...

Sound like any of these.

  • Run a trades or service business and the office is a mess.
  • Use ServiceM8, AroFlo, Tradify, simPRO or Fergus.
  • Are losing quotes because you can't follow up fast enough.
  • Want the same admin every week, not a marketplace VA.
  • Can't justify a $55K full-time office hire yet.
  • Probably not for you if...

Better to know now than after a week.

  • You need a full bookkeeper for BAS, payroll and reconciliations.
  • You need a 24/7 inbound call centre.
  • You need on-site admin or someone walking around the office.
  • You need US or UK time zone coverage.
  • You need cold-call sales reps.
FAQS

Bookkeeper Questions, answered.

What can my admin assistant actually do?

Inbox triage, calendar management, quote follow-ups, job scheduling in ServiceM8 / AroFlo / Tradify / simPRO, customer communications, CRM data entry, invoice creation and chasing, vendor coordination, basic social media replies, document filing. Most of what your office manager does, minus the on-site stuff.

Yes. Every admin on SkillCloud is tested in the trade-specific software they list on their profile. Filter by software when you browse. Most of our admins know at least two of ServiceM8, AroFlo, Tradify, simPRO and Fergus.
Yes, with a VOIP setup. Most clients use Aircall, RingCentral or 3CX so calls route to the admin during AEST business hours. We can recommend a setup that works with your existing number. They handle the existing customer-base calls and route emergencies to you.
Every admin signs a confidentiality agreement before they start. Background-checked, ID-verified. We can sign a separate client NDA on request. They access only the systems you give them access to.
Yes. You add them as a user inside ServiceM8, AroFlo, Tradify, HubSpot, your inbox, your calendar. Standard onboarding. Day one they’re in your systems.
Book by 11am AEST and your admin is at their desk by 9am the following business day. Afternoon bookings usually still get someone on for the next morning depending on volume.
Free replacement, up to three times, plus a 6 month quality guarantee. Tell us what wasn’t working, we replace within 24 hours.
Your team. Same person, every week, every month. Not a different VA each fortnight from a marketplace. They learn your customers, your tone, your systems once and stay.
Light bookkeeping like creating invoices in Xero, chasing overdue invoices, basic data entry. Yes. Full bookkeeping (reconciliations, BAS prep, payroll) belongs to a SkillCloud bookkeeper. Different role, different vetting.
Australian business hours by default, Monday to Friday. They start at 9am AEST and finish at 5pm AEST. Different hours can be arranged on request.
From $80/day, which is around $10/hour. Light tier (2 days/week) is $640/week. Standard (3 days/week) is $960/week. Full week (5 days) is $1,600/week. Senior admins from $85/day. Plus a flat $15 platform fee per booking.
Yes. Start with two days a week, scale to four when you’re ready, drop back if work slows. We adjust your weekly schedule with one message.
Other roles

Hiring beyond bookkeeping?

Same vetting, same speed, different role.

Bookkeepers

Xero, MYOB, BAS, payroll. From $90/day.

See profiles →

Executive Assistants

C-suite support, projects, travel. From $100/day.

See profiles →

Construction Estimators

CavSoft, Buildsoft, takeoffs. From $130/day

See profiles →

Draftsmen

AutoCAD, Revit, council docs. From $125/day.

See profiles →

Get your inbox back tomorrow.

Trial an admin for a couple of days. If they're a fit, settle a weekly schedule. If not, free replacement, no follow-up sales calls.

Browse profiles →