Hire an Admin Assistant. They start tomorrow.
Pre-vetted Filipino admins with 3 to 5 years working in ServiceM8, AroFlo, Tradify, simPRO and Microsoft 365. Inbox, scheduling, quote follow-ups, customer comms. Book before 11am AEST. They're at their desk by 9am tomorrow.
Inbox · This morning
12 clearedSix ServiceM8 and AroFlo admins ready tomorrow
Real, pre-vetted Filipino admin assistants. Pick a profile, book a trial, your inbox starts emptying tomorrow.
Here's what comes off your plate in week one
Most owners offload the same six things in the first week: inbox triage, quote follow-ups, job scheduling, customer comms, calendar, and the small ten-minute jobs that keep stacking. Here's what week one looks like for most clients.
Software your admin already works in
We only show admins with verified hands-on hours. Filter by software when you browse.
Your admin handles all of this
Four buckets. One person. The stuff that's on your plate stops being on your plate.
Inbox & comms
- Inbox triage & replies
- Email filtering & rules
- Customer enquiries
- Vendor coordination
- Out-of-office management
- Slack & Teams replies
- Phone call returns
- Internal team comms
Scheduling & jobs
- Job scheduling in ServiceM8 / AroFlo
- Calendar management
- Booking confirmations
- Conflict resolution
- Reschedules & cancellations
- Site visit coordination
- Team rostering support
- Reminder follow-ups
Quote follow-ups & sales
- Quote sending & tracking
- Quote follow-ups by email
- Lead nurture sequences
- Pipeline updates in CRM
- Win/loss logging
- Referral chasing
- Review requests
- Renewal reminders
CRM & admin ops
- CRM data entry & cleanup
- Customer record updates
- Invoice creation & sending
- Overdue invoice chasing
- Receipt and expense filing
- Document templates
- Spreadsheet maintenance
- Weekly reporting
What they don't do
Better you know upfront. Admins are not bookkeepers, not on-the-tools, not licensed.
Where the line is
Our admin assistants run the office work. The licensed, on-site, and specialised work stays with your team. If you need a bookkeeper or a customer service phone agent specifically, look at our other roles.
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Full bookkeeping or BAS prep Basic invoice creation and chasing is fine. Reconciliations, BAS, payroll, financial reporting belong to a SkillCloud bookkeeper.
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On-site work or trade tasks They are office admins, not on the tools. They schedule the jobs, they don't do the jobs.
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Licensed or regulated work No legal advice, no medical work, no licensed financial recommendations. Admin and coordination only.
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Cold call sales or inbound call centre They can return calls and follow up warm leads. They are not a cold-call sales floor or a 24/7 inbound call centre.
We reject 90% of admin applicants
Written communication test. Software test in the trades platform they list. Real interview.
AU experience filter
Only applicants with 3+ years working in admin or office roles for Australian businesses. Generalist VAs and offshore-only experience don't progress.
55% rejected hereWritten comms test
Reply to a customer enquiry, write a quote follow-up, draft an invoice chase. Written English, tone, and judgement under time pressure.
25% rejected hereSoftware & live interview
Live test in ServiceM8, AroFlo or Tradify (whichever they list). Plus interview on AU business etiquette and customer service.
8% rejected hereBackground & references
Police check, two verified Australian employer references, ID verification, NDA signed before they ever touch your inbox.
2% rejected here$10 an hour. Pick the days.
Same daily rate across every schedule. The cost of the inbox you don't have to read.
- Sole traders drowning in inbox
- One-van trades businesses
- Founders with calendar overflow
- Quote follow-ups twice a week
- Multi-van trades businesses
- Service businesses with 5 to 20 staff
- Founders running ops + inbox + sales
- Replacing a casual office hire
- Scaling service businesses, 20+ staff
- Replacing a $55K to $65K local hire
- End-to-end office operations
- Founders ready to fully delegate
Standard admins $80/day. Senior admins (5+ yrs AU, multi-software) from $85/day. EA-level support from $100/day. All tiers, same person every week. Pay weekly, no minimum, cancel anytime.
Why Australian trades and service businesses hire Filipino admins
Four reasons owners stop trying to hire locally and start booking with us.
They already know ServiceM8, AroFlo, Tradify
Every admin on SkillCloud is tested in the trade-specific software they list on their profile. ServiceM8, AroFlo, Tradify, simPRO, Fergus. We don't list anyone who hasn't worked in these platforms day-to-day for an Australian trades business. They walk in knowing how to schedule a job, send a quote, follow up an invoice, and cancel a booking without breaking your customer relationship.
You're not paying them to learn ServiceM8 from a YouTube tutorial.
The quote follow-up problem, solved
Most trades businesses lose more revenue to quotes that never got followed up than to quotes they lost on price. The math is brutal. Send 20 quotes, follow up 5, win 2. With an admin doing systematic follow-ups, the same 20 quotes win 5 to 7. Same leads. Same pricing. Different conversion rate.
This is the single most common reason owners book a SkillCloud admin. The follow-ups happen on time, every time, without you having to remember.
Same person, every week. Not a marketplace VA.
The reason offshore admin has a mixed reputation is the freelance VA marketplace model. New person every fortnight. Re-explain your booking system, your customers, your tone every time. SkillCloud is not a marketplace. The admin you book in week one is the admin still working with you in month twelve.
They learn your customers' names. They learn which suppliers you use. They learn your tone in emails. After a month, your customers can't tell.
$10 an hour vs a $55K local hire
A full-time office admin in metro AU runs $55,000 to $65,000 a year all-in once you factor super, leave, payroll tax and the recruitment time. A SkillCloud admin at standard tier (three days a week) is $960 a week. A full-week dedicated admin is $1,600 a week. Same scope of work. Different payroll line.
For trades and service businesses where every dollar in overhead matters, this is usually the call that makes the next hire happen.
Admin hiring options compared
SkillCloud against the three other ways to fill an admin seat.
Three kinds of businesses hiring admins with us
Different businesses, same six things to take off the plate.
Trades businesses drowning in admin
"Jobs to schedule. Quotes to chase. Three months of follow-ups I haven't sent. The lads are smashing it on site, the office is a mess."
Most common entry point. Plumbers, electricians, builders, mechanics. Books Standard tier (3 days/week). Admin runs ServiceM8 / AroFlo / Tradify, sends quote follow-ups, schedules jobs, returns customer calls. Owner gets back on the tools.
Founders with inbox & calendar chaos
"Calendar's chaos, inbox is at 4,000, projects are sliding. I should be selling, I'm in admin all day."
SME founders, 5 to 30 staff. Books Light or Standard tier. Admin handles inbox triage, calendar bookings, vendor follow-ups, CRM data entry. Founder reclaims 10 to 15 hours a week to be back in the front of the business.
Service businesses with quote backlog
"Sales rep sent 80 quotes last quarter. We followed up on 12. We know we're leaving money on the table."
Service businesses with sales pipeline. Books Light or Standard tier. Admin runs systematic quote follow-ups in HubSpot or Pipedrive. Win rate goes from ~10% to 18 to 25%. Pays for itself inside the first month from one extra deal.
Real admins, real Australian businesses
"Same person every week. Same email signature. Customers can't tell the difference. She runs ServiceM8 better than I do."
"They replaced our admin in two days when she didn't work out. Free. The new one was actually better. Six months in, would not go back."
"We were sending 80 quotes a quarter, following up on maybe 10. After a month with Mark on follow-ups we'd closed 3 extra deals. Paid for the next 6 months in week 5."
"Started two days a week, scaled to four within two months. She just slotted into the team. Honestly the best $1,200 a week we spend."
Is a SkillCloud admin right for your business?
Quick read. Honest read.
✓ Best fit if you...
Sound like any of these.
- ✓ Run a trades or service business and the office is a mess.
- ✓ Use ServiceM8, AroFlo, Tradify, simPRO or Fergus.
- ✓ Are losing quotes because you can't follow up fast enough.
- ✓ Want the same admin every week, not a marketplace VA.
- ✓ Can't justify a $55K full-time office hire yet.
/ Probably not for you if...
Better to know now than after a week.
- × You need a full bookkeeper for BAS, payroll and reconciliations.
- × You need a 24/7 inbound call centre.
- × You need on-site admin or someone walking around the office.
- × You need US or UK time zone coverage.
- × You need cold-call sales reps.
Admin questions, answered.
Hiring beyond admin?
Same vetting, same speed, different role.
Get your inbox back tomorrow.
Trial an admin for a couple of days. If they're a fit, settle a weekly schedule. If not, free replacement, no follow-up sales calls.