Pre-vetted Filipino admins with 3 to 5 years working in ServiceM8, AroFlo, Tradify, simPRO and Microsoft 365. Inbox, scheduling, quote follow-ups, customer comms. Book before 11am AEST. They're at their desk by 9am tomorrow.
Real, pre-vetted Filipino admin assistants. Pick a profile, book a trial, your inbox starts emptying tomorrow.
Most owners offload the same six things in the first week: inbox triage, quote follow-ups, job scheduling, customer comms, calendar, and the small ten-minute jobs that keep stacking. Here's what week one looks like for most clients.
We only show admins with verified hands-on hours. Filter by software when you browse.
Four buckets. One person. The stuff that's on your plate stops being on your plate.
Better you know upfront. Admins are not bookkeepers, not on-the-tools, not licensed.
Our admin assistants run the office work. The licensed, on-site, and specialised work stays with your team. If you need a bookkeeper or a customer service phone agent specifically, look at our other roles.
Basic invoice creation and chasing is fine. Reconciliations, BAS, payroll, financial reporting belong to a SkillCloud bookkeeper.
They are office admins, not on the tools. They schedule the jobs, they don't do the jobs.
No legal advice, no medical work, no licensed financial recommendations. Admin and coordination only.
They can return calls and follow up warm leads. They are not a cold-call sales floor or a 24/7 inbound call centre.
Written communication test. Software test in the trades platform they list. Real interview.
Only applicants with 3+ years working in admin or office roles for Australian businesses. Generalist VAs and offshore-only experience don't progress.
Reply to a customer enquiry, write a quote follow-up, draft an invoice chase. Written English, tone, and judgement under time pressure.
Live test in ServiceM8, AroFlo or Tradify (whichever they list). Plus interview on AU business etiquette and customer service.
Police check, two verified Australian employer references, ID verification, NDA signed before they ever touch your inbox.
Same daily rate across every schedule. The cost of the inbox you don't have to read.
Standard admins $80/day. Senior admins (5+ yrs AU, multi-software) from $85/day. EA-level support from $100/day. All tiers, same person every week. Pay weekly, no minimum, cancel anytime.
Four reasons owners stop trying to hire locally and start booking with us.
Every admin on SkillCloud is tested in the trade-specific software they list on their profile. ServiceM8, AroFlo, Tradify, simPRO, Fergus. We don't list anyone who hasn't worked in these platforms day-to-day for an Australian trades business. They walk in knowing how to schedule a job, send a quote, follow up an invoice, and cancel a booking without breaking your customer relationship.
You're not paying them to learn ServiceM8 from a YouTube tutorial.
Most trades businesses lose more revenue to quotes that never got followed up than to quotes they lost on price. The math is brutal. Send 20 quotes, follow up 5, win 2. With an admin doing systematic follow-ups, the same 20 quotes win 5 to 7. Same leads. Same pricing. Different conversion rate.
This is the single most common reason owners book a SkillCloud admin. The follow-ups happen on time, every time, without you having to remember.
The reason offshore admin has a mixed reputation is the freelance VA marketplace model. New person every fortnight. Re-explain your booking system, your customers, your tone every time. SkillCloud is not a marketplace. The admin you book in week one is the admin still working with you in month twelve.
They learn your customers' names. They learn which suppliers you use. They learn your tone in emails. After a month, your customers can't tell.
A full-time office admin in metro AU runs $55,000 to $65,000 a year all-in once you factor super, leave, payroll tax and the recruitment time. A SkillCloud admin at standard tier (three days a week) is $960 a week. A full-week dedicated admin is $1,600 a week. Same scope of work. Different payroll line.
For trades and service businesses where every dollar in overhead matters, this is usually the call that makes the next hire happen.
SkillCloud against the three other ways to fill an admin seat.
Different businesses, same six things to take off the plate.
"Jobs to schedule. Quotes to chase. Three months of follow-ups I haven't sent. The lads are smashing it on site, the office is a mess."
Most common entry point. Plumbers, electricians, builders, mechanics. Books Standard tier (3 days/week). Admin runs ServiceM8 / AroFlo / Tradify, sends quote follow-ups, schedules jobs, returns customer calls. Owner gets back on the tools.
"Calendar's chaos, inbox is at 4,000, projects are sliding. I should be selling, I'm in admin all day."
SME founders, 5 to 30 staff. Books Light or Standard tier. Admin handles inbox triage, calendar bookings, vendor follow-ups, CRM data entry. Founder reclaims 10 to 15 hours a week to be back in the front of the business.
"Sales rep sent 80 quotes last quarter. We followed up on 12. We know we're leaving money on the table."
Service businesses with sales pipeline. Books Light or Standard tier. Admin runs systematic quote follow-ups in HubSpot or Pipedrive. Win rate goes from ~10% to 18 to 25%. Pays for itself inside the first month from one extra deal.
"Same person every week. Same email signature. Customers can't tell the difference. She runs ServiceM8 better than I do."
"They replaced our admin in two days when she didn't work out. Free. The new one was actually better. Six months in, would not go back."
"We were sending 80 quotes a quarter, following up on maybe 10. After a month with Mark on follow-ups we'd closed 3 extra deals. Paid for the next 6 months in week 5."
"Started two days a week, scaled to four within two months. She just slotted into the team. Honestly the best $1,200 a week we spend."
Quick read. Honest read.
Sound like any of these.
Better to know now than after a week.
Inbox triage, calendar management, quote follow-ups, job scheduling in ServiceM8 / AroFlo / Tradify / simPRO, customer communications, CRM data entry, invoice creation and chasing, vendor coordination, basic social media replies, document filing. Most of what your office manager does, minus the on-site stuff.
Same vetting, same speed, different role.
Trial an admin for a couple of days. If they're a fit, settle a weekly schedule. If not, free replacement, no follow-up sales calls.
